Operational Case Officer at the Swedish Customs Control Department

Do you want a varied and meaningful job with exciting tasks where you can contribute to creating a safe and secure society? Do you enjoy working with various administrative tasks but also occasionally performing more physical checks? Can you objectively make different authority decisions while treating people with respect and understanding? Then a job within the Swedish Customs Control Department is for you.

The core operations of the Swedish Customs are divided into four departments: control, customs crime, intelligence, and revenue collection.

Swedish Customs is now seeking shift-working operational case officers for the control department based in Arlanda.

Internal control is the part of the control department responsible for ensuring that the correct customs duties and other fees are charged for goods entering and leaving the country, as well as for monitoring compliance with import and export regulations. The ultimate mission is to ensure that only approved goods pass through Sweden's borders.

About the Position

You will work in one of the control department's clearance expeditions, belonging to an internal control group. Working in an internal control group means ensuring that companies and individuals comply with customs regulations by reviewing and clearing declarations. The work primarily involves expedition work but also vessel clearance and, to some extent, physical checks such as cargo inspections in transit flows. You must be willing to wear a uniform and undergo self-defense training when required.

As a case officer, you work both independently and in a team, making many authority decisions daily. The work is carried out in several different digital systems and involves contact with people from various countries as well as contact with companies, individuals, and other authorities. New questions and situations require you to be flexible and problem-solving as a case officer.

The position is full-time and involves shift work according to a rolling schedule at the clearance expedition in Arlanda, which is open 24/7, every day of the year.

Currently, Swedish Customs is undergoing an exciting but extensive transformation to implement new customs legislation along with new systems. This means you must be curious and interested in learning new things. It also means you will need to work with various digital systems and keep track of different legislations over an extended period.

We are looking for someone who has:

• Completed upper secondary education and at least three years of work experience.
• and/or:
• Completed qualified vocational training/college education in forwarding, logistics, economics, law, or alternatively studies of at least 60 credits / 90 higher education credits with a focus on forwarding, logistics, economics, law, political science, or other education deemed equivalent by the employer.
• Good ability to express yourself verbally and in writing in Swedish and English.
• Good knowledge of the Office suite (Word, Excel, PowerPoint).
• Swedish driving license, class B for passenger cars, with manual transmission and good driving experience.

It is an advantage if you have:

• Work experience in case management or case administration from another public sector, or similar tasks within the private sector.
• Experience in customs-related work in the last ten years, for example, from the forwarding industry or from operations dealing with foreign trade.
• Experience in service work or similar tasks, such as customer contact work.
• A third language, in addition to Swedish and English.

Personal Qualities

The job suits you if you can make your own decisions within given frameworks and independently drive your work. You should have a good ability to prioritize and focus on the right things. Contributing ideas and thoughts to develop and improve the department is a given for us. We want you to be attentive, easy to collaborate with your surroundings, and unpretentious. We place great importance on your ability to treat people with respect and understanding, that you have good judgment, and are a good representative of Swedish Customs both within the authority and externally. The work requires you to follow laws and guidelines and to have a high security awareness.

As an employee of Swedish Customs, you are professional and work according to the state value base and our core values: responsibility, holistic view, and innovation.

We place great importance on personal suitability.

Education and Employment

The course for this position starts on August 19, 2025.

During your first months as an employee, you will undergo basic training primarily conducted at your place of employment as distance education. There will also be in-person meetings that may take place at another location, which will involve some travel and overnight stays. Employment begins with a six-month probationary period. After a successful probation period, a permanent position will be offered unless otherwise agreed.

Miscellaneous

Reference number: TV-2025-07425.

Location: Arlanda.

Working hours: Shift work.

Individual salary setting applies.

We believe it is important to have a balance between work and private life, and our benefits include, among other things, wellness, subsidized medications, and good vacation and pension conditions.

Security clearance according to the Security Protection Act will be conducted before employment, as well as drug testing and background checks. Swedish Customs is a total defense authority, and upon employment, you may be assigned to a military position within Swedish Customs.

For us, it is obvious to have an inclusive workplace, and we strive for equality and diversity.

For more information and application

Inquiries about the position can be made by Anneli Lindgren at anneli.lindgren@tullverket.se (mailto:anneli.lindgren@tullverket.se). For questions about the recruitment process, you can call Swedish Customs' HR support at 060-67 25 85. Union representatives are for OFR-P/TULL-KUST, Thomas Eriksson, tel. 08-456 66 38 and for Saco-S, Lena Edehag, tel. 08-456 58 68.

Your application, including a personal letter and CV/merit list, must be submitted to Swedish Customs no later than March 23. You apply via the electronic application form below.

We kindly request no contact with staffing and recruitment companies or advertisers of job ads.